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I tried canceling a reservation and ran into problems using the travelocity web site - my trip id was not showing up.So I tried calling and I was on hold for almost an hour.

I couldn't stay on hold so I had to call back the next day. When I finally got through, I was told that I called less than 24 hours prior to my reservation so they can't cancel. When I told them that it was Travelocity's fault, they told me they couldn't do anything because it was the hotel's policy not to refund. Terrible customer service.

Never again.

Stay away.

Monetary Loss: $89.

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