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Travelocity - Will not let you change flights or hotels, even in family emergenciess

1.4
Details
Needed to change hotels and flight because of family emergency. never received a call back. talked to Rusti who was American and you could actually understand her. NO HELP
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1 comment
Anonymous
#1824201

Tried to change a date even paying and they told me I could not change the date of one day earlier even paying that I had to buy a new ticket, which I could not afford, and had to cancel, I lost 1100 dollars thanks to them

ID
#1737579 Review #1737579 is a subjective opinion of poster.
Service
Travelocity Vacation Package Booking
Cons
  • No refund for an early car return
  • False advertising
Reason of review
Return, Exchange or Cancellation Policy
Loss
$2400
Preferred solution
Full refund
Tags
  • English Speaking Employees

Travelocity - Bait and Switch on Prices

1.0
Details
Travelocity's prices change when you final book a vacation package by more than 10%? 3 days, at different times, I attempted to book a vacation package only to see that the price changed by $300-$400 at the end? Every time? Always changed after I clicked on "Book It"? It was like the site waited until all the info and credit card numbers were applied then the price always increased? WTF? Contacted Travelocity's customer service and they stated that the prices do change occasionally during a booking. 3 days, at different times, and always when the final info is typed in? *** folks. Scam artists. I won't use them again.
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ID
#1476631 Review #1476631 is a subjective opinion of poster.
Service
Travelocity Vacation Package Booking
Cons
  • Price change policies
Reason of review
Pricing issue
Preferred solution
Let the company propose a solution

Travelocity 24 hour cancellation fraud

On Sep 21 I sit down in front of my computer to plan my next family vacation, Air Tickets, Hotel and Car rental…after I hit “Submit” I became aware of 2 mistakes on my vacation package, the first one was my own mistake (I misspell my wife name), the second one was a change on return flight that I did not select. Trying to solve issue #2 through Travelocity links on their website end up costing me ($140 X 3 Tickets) more due cancelation charges added by American Airlines…. Calling and waiting 45 min on the line (both American Airlines and Travelocity) did not help on reversing the transaction or fixing my wife name on the tickets. 3 hours after the booking transaction and waiting over 45 min for each customer support calls, I end up calling Travelocity and decided to cancel everything…. Even they have a 24 hour no fee cancellation policy (including American Air Lines) I was left with $1200.00 dollars to pay on my credit card. I am still fighting the charges… for a cancelled vacation package for NEXT YEARI
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ID
#1116140 Review #1116140 is a subjective opinion of poster.
Service
Travelocity Vacation Package Booking
Reason of review
Return, Exchange or Cancellation Policy
2.3
Details
I booked a round trip to Puerto Rico through Travelocity. It was through 2 airlines - okay. Maria hit and Airline 1 called this morning and said, we are canceling your trip, they gave me a refund. So, I called Travelocity and asked would they issue a travel voucher or...
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1 comment
Anonymous
#1373247

Same thing here. Canceling trip because of the hurricane and Travelocity won't help cancel without $350 in fees for 2 airline rebooking fees, and their insurance doesn't help.

Called a total protection plan but doesn't cover cancellation of a trip to a destinantion that was hit by a natural disaster.

Spent 2 1/2 hours on the phone on 3 calls yesterday and got nothing resolved. Called the airlines directly and got the flights cancelled, recieved credits, and they waived any rebooking fees.

ID
#1103755 Review #1103755 is a subjective opinion of poster.
Service
Travelocity Vacation Package Booking
Cons
  • Customer service
Reason of review
Poor customer service
Loss
$200
Preferred solution
Full refund
Tags
  • TRAVELOCITY SUCKS
1.2
Details

Update by user Sep 13, 2017

On Travelocity Facebook page there are hundreds of complaints by people claiming to be ripped off by Travelocity. Their insurance program is a total scam.

Original review posted by user Sep 12, 2017

(Travelocity and Expedia are owned by the same company) I booked a vacation for 5 nights through Travelocity to Key West beginning sept. 17. Anyone watching the news knows that Key West has been destroyed by hurricane IRMA.. There is no electricity, no water, no sewage...
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ID
#1099829 Review #1099829 is a subjective opinion of poster.
Service
Travelocity Vacation Package Booking
Cons
  • Being able to contact after they got your money
Reason of review
Poor customer service
Loss
$2400
Preferred solution
Full refund
Tags
  • Travelocity Vacation
  • Travelocity Customer Service

Travelocity - Worst!

Anyone work for an airline or know someone who does?.....PLEASE HELP. WILL THEY ALLOW A PASSENGER TO FLY WITH THE LAST LETTER OF THEIR MIDDLE NAME MISSING FROM THE FLIGHT CONFIRMATION? First and last name are accurate and consistent with passport. Middle name is ALMOST correct just missing one letter at the end. HELP! I booked through Travelocity....boy, big mistake! 1- my flights were not successfully confirmed and I was prompted to call their customer support. 2-they said I didn't enter DOBs....but that's not true. Those entry fields must be entered if not it doesn't allow you to proceed to submission/payment. 3-after a LONG time on the phone with them they finally agreed to book the flights and they would absorb costs. 4- the incompetent supervisor who handled the subsequent booking misspelled ONE letter of my daughter's middle name. I realized it when I got the email confirmation. (When I had entered all names correctly in the 1st itinerary I booked online). 5- I called two airlines directly and they said it must be corrected before travel and travelocity must fix it as the booking agency. 6- on hold for a LONG time again and they are having issues correcting THEIR OWN mistake. Said they may have to cancel ALL flights because the method in which it was re booked was not the normal route that would allow a quick modification the one letter of the middle name....WTF. 7- still on freaking hold right now! (7/29/17 @ 2:10pm). I've been on today's call alone for over 3 hours. [If I would add up all the time ive been on hold with them, I'm sure it now exceeds 10 or 12 HOURS+]
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ID
#1081043 Review #1081043 is a subjective opinion of poster.
Service
Travelocity Vacation Package Booking
Reason of review
Order processing issue

Travelocity - Rip Off

1.0
Details
I booked a trip through Travelocity and this included flight, car and hotel room. I turned the car in a day early and I don't get a refund from Travelocity!! I called Thrifty and this is not their policy it is Travelocity that is not issuing the refund. Thrifty care rentals will refund your money if a car is returned early. What a rip off Travelocity I will never do business with you ever again and I will let everyone I know not to do business with your website. Rip Off Rip off Rip off Rip off Rip off Rip off Rip Off Rip off Rip off Rip off Rip off rip off rip off rip off rip off rip off rip off rip off rip off rip off rip off rip off rip off rip off rip off rip off rip off rip off rip off rip off
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ID
#1063136 Review #1063136 is a subjective opinion of poster.
Service
Travelocity Vacation Package Booking
Pros
  • Will never use again
Cons
  • No refund for turning in a rental car a day early
  • No refund for an early car return
  • Dishonest practices
Reason of review
Poor customer service
Loss
$50
Preferred solution
Full refund

Travelocity - Misleading Advertising

Although their site claims "update plans with no cancellation fees from Travelocity" what they don't tell you is that the cancellation policies are at the discretion of the hotel you book through as part of the package deal. Their website was also misleading in that it appeared I was booking a two bed hotel room at $52/night, in reality it was a single bed room. If I wanted to "upgrade" to a two bed room, it would cost an additional $150 for my 3 night stay at a less than stellar budget motel. My husband swears he read the hotel reviews in advance through travelocity's website, but independent of Travelocity's site the proposed hotel had horrible reviews (roaches, unclean rooms, blood/hair on sheets, broken towel bars, and on and on). Despite the fact that you supposedly can "cancel at any time up to 24 hours in advance" I was unable to change hotels without being charged the full fee for the original one. I'll never book anything through them again.
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ID
#1059868 Review #1059868 is a subjective opinion of poster.
Service
Travelocity Vacation Package Booking
Reason of review
Not as described/ advertised
Loss
$156
Preferred solution
Allow me to change hotel with no payment.

Travelocity - Nightmare

I booked a vacation package, the rep charged my card so many times that my card was frozen, for security purposes, i had to wait 3 dyas til it cleared. Called back, after 1 1/2 hours on the phone, the 1 st couple I booked for, everything was ok, then when i booked my package, the hotel price went up $400., i was pissed, I cancelled everything. I later booked on line. Much better, you can not deal with these over seas reps, they don't know what they are doing. Now, I have $780.42 in extra charges on my credit card, and no one can figure out where tehey came from. Nightmare, 2 months of faxes, emails and phone calls. I have spent more than 20 hours, yes ..20 hours trying to resolve this. Travelocity cann't find these charges on their computer. I will be taking this cimplain to the better business bureau and comsumer affairs. I will not be ripped off of $780.42
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ID
#1047551 Review #1047551 is a subjective opinion of poster.
Service
Travelocity Vacation Package Booking
Cons
  • Terrible customer service
  • That they scammed me
  • Cant get a us agent
Reason of review
Poor customer service
Loss
$780
Preferred solution
Full refund

Travelocity Reviews

  1. 119 reviews
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  3. 15 reviews
  4. 4 reviews
  5. 0 reviews
Travelocity reviews
1.5
Details
I will never use Travelocity or any affiliates of your company EVER. I would like a timely response so I am able to book my vacation through someone else, Mike was also notified of this, I am not going to spend my money paying fees for canceling when your corporate...
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1 comment
Anonymous
#1230082

What a shame. Was this ever resolved?

ID
#897282 Review #897282 is a subjective opinion of poster.
Service
Travelocity Vacation Package Booking
Cons
  • Telling me i would get a full refund
  • Refund
  • Your coporate offices lying to my face
Reason of review
Problems with payment
Loss
$500
Tags
  • itinerary