Not resolved
Discounts and Special Offers
Product or Service Quality

Published review 4/10/15

Made hotel reservation in February 2015 for dates in April 2015. Selected an upgraded room on the Travelocity website for a higher price.

Received confirmation and I only noticed the price charged was correct. When I got to the hotel Travelocity had booked me the cheapest room for the price of the upgraded suite I requested on their website. I didn't notice at the bottom of the confirmation they listed the cheap room, but charge the suite price. They refused to refund or compensate for the error.

In February, the room I got was going for half the price I paid at the hotel itself, so why would I have paid Travelocity twice as much for the cheap room if the hotel had it for half the price.

Customers should aware that Travelocity changes what you order online and charges you the higher price. Thoroughly read your whole confirmation, even fine print all the way to the bottom.

Product or Service Mentioned: Travelocity Website.

Reason of review: Pricing issue.

I didn't like: Website, Customer service.

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