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MY HUSBAND AND MY DAUGHTER AND I WERE SCHEDULED TO DEPART CLEVELAND TOMORROW MORNING AT 6:10AM!!!! WE WERE TO FLY INTO DALLAS FOR A SHORT LAYOVER AND THEN INTO COZUMEL WHERE OUR 650SQ FT JUNIOR SUITE AWAITS US!!!!

NOT!!!!! DUE TO THE INCOMPITENT EMPLOYEES AND MGMT OF TRAVELOCITY THAT ISNT WHATS HAPPENING! OUR FLIGHT TO COZUMEL FROM DALLAS IS NON-EXISTANT. AMERICAN AIRLINES NOTIFIED TRAVELOCITY IN THE BEGINNING OF JUNE THAT THERE ARE NOMORE TUES.

OR WED. FLIGHTS INTO COZUMEL! WELL NOBODY TOLD US!!!!! WHAT DO WE DO NOW?????

WE HAVE ONLY 2 WEEKS VACATION AND NOW WE ARE BOOKED ON THURS. FLIGHT INTO MEXICO!!! LUCKILY WE NOTICED WE HAD NO FURTHER FLIGHT INFO FROM DALLAS! IT IS SUPPOSED TO BE COMPANY POLICY TO EMAIL AND TO CALL REGARDING FLIGHT CHANGES.WELL WE FOUND OUT THEIR EMPLOYEES DONT GO BY THE POLICY!!!!

WHEN WE ORIGINALLY CALLED TO BOOK OUR TRIP WE BOOKED THE TROPICAL VIEW JUNIOR SUITE!!!! WELL GUESS WHAT???? WE HAVE BOOKED A TROPICAL VIEW SUPER SAVER ONLY $6.00 LESS THAN THE ROOM WE THOUGHT WE BOOKED!!!!! ONCE AGAIN WE SUFFER FOR THIER INCOMPETENT EMPLOYEE WHO MADE THE MISTAKE, BUT WE SUFFER FOR THEY SAID IT WOULD COST US $1500.00 PENALTY ON OUR END!!!!!

THE ROOM WE WANTED WOULD HAVE BEEN LESS THAN $100.00 FOR THE 2 WEEK STAY!!!!! NEVER AGAIN, I AM CALLING THE BETTER BUSINESS BEREAU, I AM EVEN THINKING OF CALLING THE NEWS!!!!! TALK ABOUT BEING EXCITED, AND WHAT A LET DOWN!!!! NOT EVEN CONSIDERING THE LOST WAGES FOR MY HUSBAND AND I FOR 2 DAYS OF WORK EACH??????

MICHAEL JINENEZ IS SUPPOSED TO BE A SUPERVISOR???? HE DID ABSOLUTELY NOTHING FOR US!!!!1

Product or Service Mentioned: Travelocity Vacation Package.

Monetary Loss: $1100.

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