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DON'T USE TRAVELOCITY UNLESS YOU WANT TO BE RIPPED OFF! Honestly I have no idea how this company is still in business.

I paid for Hotel Booking Protection, which while purchasing specifically says I can use if my flight is delayed or canceled. I called in advance to cancel the booking and now they are saying I can only get a refund if I'm dead or have mad cow disease. Don't bother buying the insurance unless you plan on either of those I guess.

Also their customer service is terrible, she barely spoke any english and I had to reiterate like 50 times, good luck if you decide to use. I understand that some places offer no refunds but if I'm paying extra for insurance I expect something.

Product or Service Mentioned: Travelocity Room Booking.

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $60.

Preferred solution: Full refund.

Travelocity Pros: Will never use again.

Travelocity Cons: No customer service, Insurance, Hotel booking protection.

  • No Customer Care
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It's your own fault for engaging a 3rd party service when it is better to make your own direct connections.

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