Travelocity - Worst booking site ever. AVOID!!!
Update by user Jan 13, 2013
I got these ridiculous (maybe automated?) reply from them after complaining:
"As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. It’s our goal to retain you as a satisfied customer and we hope to serve you again in the future."
After you read my testimony, you'll see how RIDICULOUS it is for them to even THINK they'll keep me as a satisfied customer who will spread good word of mouth about their service...
Original review posted by user Dec 29, 2012
I'm a seasoned traveller, so hear me out. I've lived in 6 different countries and travelled to many many others. I've used lots of different websites, but I had never used travelocity until now.
And by god, it's the last time I EVER use this ***.
I made my booking on a Saturday morning. Everything went smoothly, I even got an itinerary and I thought everything was perfect.
Then, about an hour later, I got an email saying "unable to ticket reservation", which explained that they needed to obtain some additional information from me. They gave me a number to call.
I called and they said that my reservation had been cancelled by their revenue protection department. I was quite surprised, and they transferred me to them.
I was greeted by a man with a very thick indian accent who didn't really seem to understand my questions. He said that the reservation was cancelled because they tried calling the bank to verify some information, but they couldn't get in touch with it. You know. Cause it's Saturday and that bank is closed. Then they said they would refund the money in 48 HOURS.
So, not only did these idiots cancel my reservation because, apparently, their website should only be used on weekdays and during bank hours, but they also took my money for 48 hours, meaning I can't book on one of the other, much better websites, since I don't have that money in my account right now.
I just hope that sharing my experience with you will stop you from using this piece of *** website. Pretty much every other website is better, and believe me, nowadays most websites have almost the same fees, so it's not like travelocity was the cheapest in the first place.
Go to ***, travelocity.
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